The office of Instructional, Communication & Information Technology (ICIT) is responsible for building, maintaining, and supporting the many technologies used by students, staff, and faculty on the UW-Whitewater campus. Along with managing the campus’s computers and software, ICIT is also responsible for building UW-Whitewater’s technology-related infrastructure, providing training to help the campus community better understand the many available technologies, and developing the campus website - UWW.edu.
Technology Support Center
ICIT provides a Help Desk to assist students, faculty, and staff with their technology needs. Along with providing desktop support services and technology training programs, the Help Desk also offers assistance with computer acquisition and setup, gaining network access, redeployment and disposal, gaining access to the campus network, and installation of university-supported software.
The Help Desk also provides employment opportunities to students of all majors. Student employees who work on the Help Desk team have the opportunity to develop their technology and customer service skills while gaining real-world work experience.
The Technology Support Center (TSC) Help Desk may be contacted by phone at 262-472-HELP (4357) or by email at email@example.com.
Campus Computer Labs
ICIT manages the general access (GA) computer labs which can be found throughout the campus. The GA computer labs, which are open to students more than 90 hours each week during the school year, provide print services and access to a wide variety of software. In addition, there are several Collaboratories which are specialized computer labs that provide students with the space and resources to complete video editing projects, a sound booth for audio work, and equipment for high quality color printing. Students also have access to audio/visual equipment that can be checked out for use on class assignments.
Distance Learning and D2L
ICIT supports UW-Whitewater’s distance education classrooms and the campus-wide, web-based course management system called Desire2Learn (D2L). More than 80% of classes currently use D2L in some component of the course.
Email, Internet and File Storage Services
All UW-Whitewater students receive a campus email account and a Google Docs account. The campus email system can be accessed from any device and from any location, as long as an internet connection is available. Students also receive a Google Drive account to help meet the growing demand for digital storage space.
Internet access is also available in all GA computer labs. Wireless internet can be accessed by students from anywhere on campus, including all academic buildings, residence halls, and common gathering areas. Students, staff, and faculty are welcome to connect personal computers, mobile devices, and tablets to the campus Wi-Fi network.